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College of Hospitality, Retail and Sport Management

  • A stormy sky with an evacuation sign to the left

Tourism Crisis Management Plan

A Tourism Crisis Management Plan (TCMP) outlines actions that must be taken in a tourism destination or tourist business to be prepared for a crisis. TCMP Workshops help to provide answers to complicated questions by sharing tourism-specific global best practices in crisis reduction, readiness, response, and recovery.

What is a TCMP?

A Tourism Crisis Management Plan (TCMP) is a series of steps that need to be implemented to address the following questions:

In case of a crisis...

  • Have you set up a plan for your guests?
  • How about your staff?
  • Do you have contingency funds set aside?
  • Do you have a mutual aid agreement set up with a partner organization? If not, how do you initiate an agreement?
  • Have you thought about what happens if the electricity is out for a day? Three days? A week? Longer? How will this impact your guests and your staff?
  • What if a crisis compromises transportation routes? If airlines are grounded, and your guests cannot leave, what would you do?

The Program

The training program has been used extensively worldwide. They include a series of modules, assignments, videos, and best practices that have been woven into four key areas of tourism crisis management - reduction, readiness, response, recovery.

The communications strategy, which is proposed, follows a proven, successful model of implementation for effective business strategies, which have been used in similar national tourism organizations and large private sector tourism organizations.

Challenge the conventional. Create the exceptional. No Limits.

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