ServiceNow UnionIT Requests
USC Union has transitioned to the enterprise ticket solution DoIT offers with our own subcategory for local IT support.
If you need immediate support, we are still available through the previous channels for contact, but preferably for all issues or requesting support please enter a ticket through our service portal.
To submit IT requests for support, complete the following item: ServiceNow Local IT Support. These tickets are routed to USC Union IT so you will still get support from our local staff.
Usernames and Passwords
Faculty, Staff, and Students must use their USC Network Username and password (available through Self Service Carolina) to access the computing resources.
SMS Terms and Conditions
The University of South Carolina Union & Laurens Location Campuses may send text messages using our (VOIP/SMS) to communicate with faculty, staff, and students about event notifications and reminders, feedback surveys, and other important information. Subscribing to this service is not required.
Messaging Costs
Standard message and data rates from your wireless carrier may apply. When you opt-in
to receive SMS messages, you are responsible for any carrier fees such as data plan
charges, text messaging charges, tolls, out-of-area roaming, and other charges. Messaging
frequency per month may vary. Check with your mobile operator for details on receiving
text messages (SMS).
STOP/Opt-out Information
If you wish to opt-out of text messages, reply STOP to any message received from the
service. You may also send an email to uscuits@mailbox.sc.edu to opt out. Please make sure to include the number that needs to be opted-out.
Privacy Policy
Your use of the SMS messaging service is governed by the university’s Privacy Policy. USC Union/Lauren’s Location will not ask you for, nor should you provide, personally
identifiable information, passwords, or any other confidential or sensitive information
in SMS messages. We do not share any information obtained per SMS with third parties.
All mobile information you share with the university will remain confidential and
will only be used by direct campus representatives. Our campus does not share phone
numbers with external sources. SMS consent is not shared with third parties for marketing purposes.
Frequently Asked Questions
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